Return and refund policy

At AbidCart, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review the following policy to understand the process for returns, exchanges, and refunds.

1. Return Eligibility

• Items can be returned within 10 days of delivery.
• To be eligible for a return, the product must be:
  • Unused, unwashed, and in its original condition.
  • Packed with all original tags, manuals, and accessories.

2. How to Request a Return

Please email our customer support team at AbidCart000@gmail.com with the following details:

• Order number
• Product name
• Reason for return

We will provide you instructions for the return process.

3. Refunds

• Once your return is received and inspected, we will notify you via email.
• If approved, refunds will be processed to your payment within 10 To 15 business days.
• Please note:
  • Shipping charges are non-refundable, unless the return is due to a product defect or an error on our part.
  • Refund processing times may vary depending on your bank or payment provider.

4. Exchanges

• If you received a defective or incorrect item, we offer free exchanges within 5 days of delivery.
• Contact our customer support to initiate the exchange.
• We will send the replacement product once the original item is returned.

5. Cancellations

• Orders can be cancelled within 24 hours of placing them, provided the order hasn’t been shipped.

6. Non-Delivery or Lost Packages

• If you haven’t received your package within the estimated delivery time, please contact us at AbidCart000@gmail.com

• We will investigate and provide a solution, such as a refund or replacement, as applicable.

7. Contact Us

If you have any questions or concerns about your order, please don’t hesitate to contact us:

• Email: AbidCart000@gmail.com
• Phone: 03095279894